FAQs
Get Answers to Your Questions

The answers to these questions are general answers that apply to most of our customers.  However, these answers are superseded by any lease or contract and we recommend you check your lease for specifics.

General Information

What is EC Management's mission?

EC Management provides quality property management services to owners and investors while connecting quality tenants with quality properties, and forging meaningful relationships with owners, tenants, & vendors.

What are your hours?

We do business between 9:00 am and 5:00 pm  Monday to Friday 

We are closed for government holidays.

Our hours may vary during December and January.

What is the best way to see what rentals you have available?

Our rental listings are updated first on our website.

If you'd like more information please contact us at info@ec-mgmt.com

Application Process

What is the application fee used for?

The application fee covers the actual costs of:

1: Background checks on your credit, rental history, criminal history, and eviction history.

2: Credit card processing fees

3: Employee and contractor labor to process, review, verify, and prepare your application.

What are the approval guidelines for the application process?

During the application and screening process, we review each applicant's income, credit history, criminal history, and rental history. Each applicant is given a score for their application and the application with the best score is selected to move forward. Please make sure you provide the most detail possible to ensure the highest score. Applications are processed twice weekly.

How long does it take to get approved and move in?

We process all received applications weekly (unless there is a holiday). You should receive an email when your application has been processed. That email should give you instructions on the next steps. The Security Deposit and First Month's Rent will need to be paid as soon as possible after you sign the lease. Overall, the process can take anywhere from a few days to a couple weeks.

What are the requirements for submitting a security deposit and/or first month's rent?

Security deposits and the first rent payment have to be paid after signing the lease and before the move-in date.

I want to see one of the rental listings, what do I need to do?

We only do unit viewings after the unit is vacant and available. Once the unit is available, you will need to request a visit.

Will you work with us on the deposit?

Typically, we do not offer any type of financing of the security deposit. It must be paid in full at the time of lease signing. You are able to finance the security deposit with a bank or financing company.

Do you charge an administration fee at move in?

Most property management companies charge the tenant a large administration or lease signing fee at move in; we do not. However, we do have a monthly “Technology & Administration Fee” of $7 that is charged to each tenant.

Do you require tenant's insurance?

Yes we do. Please search the marketplace for the one that meets your needs

What utilities are included in the rental?

Each rental may include different utilities, but this information will be included in the listing.

Is my application fee refundable?

It is not. However, your application is good for 60 days.

Pets

Do you accept pets?

It depends. Each property has different requirements regarding pets. Some will allow pets and some will not. Each rental listing will say if pets are accepted or considered. Usually, there is an increase in rent and in the Security Deposit. We also require 1-4 pet inspections per year, at the cost of the tenant ($10-$40 per month). If pets are considered, you will need to submit a pet approval request form and a profile for each pet.

Click here for more information.

The listing says that pets are "considered", what does that mean?

It means that the owner will consider renting to someone with pets, but requires specific information about the pet before deciding if the pet will be allowed or denied.

Do you accept service animals?

Usually yes with the proper documentation. You must have a disability and have a medical professional submit paperwork indicating the service animal directly helps you with your disability. This information will have to be submitted to pet screening with a pet profile.

We will then evaluate your request and let you know if the service animal is allowed. You must receive authorization from us before allowing a service animal in your rental unit.
Click here for more information.

I was told I need to submit a NO Pet Profile. How do I do that?

If you do not have pets and/or are in a unit that does not allow pets, you will need to submit a 'No Pet Profile'. Please click here for more information

Current Tenants

How can I pay my rent?

Rent can be paid in the following ways:

1. Online – After receiving your monthly rent bill you can pay online using your bank account (free), credit card (fee), through Zelle (free).  You can also set up recurring payments so you don’t have to remember to pay your rent.

A friend wants to move in and become a roommate, what do I do?

We have an Add Tenant form that the new roommate will need to complete and the existing Tenants will also need to sign. There is a lease modification fee that will also have to be paid. After receiving the form and the fee is paid, we will email the new roommate an application. After approval of the application, we will send a new lease to the existing Tenants plus the new roommate. After everyone has signed, the new roommate can move in. Here is a link to download the form: ADD TENANT FORM

I need to add someone on the lease, how do I do that?

We have an Add Tenant form that the Tenant will need to complete and the existing Tenants will also need to sign. There is a lease modification fee that will also have to be paid. After receiving the form and the fee is paid, we will email the new Tenant an application. After approval of the application, we will send a new lease to the existing Tenants plus the new Tenant. After everyone has signed, the new Tenant can move in. Here is a link to download the form: ADD TENANT FORM

A roommate is moving out, what do we need to do?

If they are on the lease, moving out does not alleviate the Tenant’s financial responsibility for the residence. Please contact us and inform us as to who is leaving. You will also need to decide if the person moving out should be released from the lease, and their financial responsibility. If everyone currently on the Lease decides to allow someone to be removed from the Lease, then they will have to submit a Remove Tenant form signed by the Remaining Tenants. They will also have to pay a lease modification fee and may need to be subjected to a new tenant study. Here is a link to download the form: REMOVE TENANT FORM

I have a maintenance request, what do I do?

There are several methods to submit a maintenance request:

During working hours – Either call in, text or email to make a maintenance request.

Non-working hours – If the problem is an emergency and you are unable to contact us, please call a vendor that may be able to make a quick fix until you can get in contact with us (remember all vendors need to be pre-approved). Please also contact us and list your name, unit address, description of the problem and the vendor responding to fix the problem (remember to review the terms of your lease when it comes to small repairs).

What are the late fees if I pay my rent late?

Rent is always due on the 1st of the month.  Most leases give a 3 day grace period.  If you know you are going to be late please contact us immediately. Please refer to your lease for specifics regarding due dates and late fees.

What happens if my rent check or online payment gets returned for non-sufficient funds?

A payment that was returned for non-sufficient funds (NSF) will be reversed, which could cause late fees to be applied to your account.  A NSF fee of $25 will be charged to your account.  The returned payment will still have to be paid.  After two checks or online payments have been returned for non-sufficient funds, only certified funds will be accepted for that unit.

Do I need renter's insurance?

Yes, Tenant Liability insurance is required. If you don’t provide proof of coverage before moving in, your application may be cancelled.

I want to get a pet, what do I do?

Each property has different requirements regarding pets. Some will allow pets and some will not. When your rental was listed, it said if pets were considered or not allowed. If your rental considers pets it probably won’t be an issue to add a pet. Usually there is an increase in rent and in the Security Deposit. If your listing was NO PETS then it will not be allowed. If pets were considered, you will need to submit an approval request form and a profile for each pet so we can get it approved by the owner.
Click here for more information.

I want to get satellite TV, can I?

It depends, some properties will allow a satellite dish and some will not. Please contact us first. It is usually recommended to have the dish mounted on a pole in the ground instead of mounting it to the building.

My lease is almost up but I want to stay, what do I do?

Please refer to your lease for the specific renewal terms. With most leases, you won’t have to do anything, the lease will automatically renew for another year. We usually send out a letter prior to the renewal reminding you about the renewal and updating any terms of the lease that are being changed.

I know I have to have the carpets professionally cleaned, who do I call?

You may use any professional carpet cleaning company you desire, but you will have to provide us with a receipt from the company showing the carpets were cleaned. 

I know I have to have the unit professionally cleaned, who do I call?

You may use any professional general cleaning company you desire, but you will have to provide us with a receipt from the company showing the unit was cleaned.  

Former Tenants

I just moved, how long until I get my security deposit back?

It requires that a landlord return a security deposit within one month (or 60 days if mentioned in the lease) after the lease has been terminated or the surrender of the premises, whichever occurs last. So, we either have 30 days or 60 days to return your deposit depending on what your lease says.

I left owing money, what do I do?

Please contact our office immediately to set up a payment plan.  If a payment plan is not agreed upon and set up within 30 days of move-out, the account will be sent to collections.